Shipping policy
Shipping Policy – Zora Krockery
At Zora Krockery, we aim to provide reliable and timely shipping for all orders. Please review our shipping policy below.
Order Processing
- Orders are processed within 1–3 business days (excluding weekends and holidays).
- Orders placed after business hours will be processed the next business day.
- Processing times may be extended during sales or high-volume periods.
Shipping Time
- Standard Shipping (USA):
Estimated delivery time is 3–7 business days after the order has been shipped. - Delivery times may vary depending on location, weather, or carrier delays.
Shipping Rates
- Shipping rates are calculated at checkout based on:
- Order weight
- Package size
- Shipping destination
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- Any free-shipping offers or promotions will be displayed at checkout.
Order Tracking
- Once your order ships, you will receive a tracking number via email or SMS.
- Tracking information may take up to 24 hours to update.
Damaged, Lost, or Delayed Packages
- Zora Krockery is not responsible for delays caused by the shipping carrier.
- If your item arrives damaged, please contact us within 48 hours of delivery with photos of the item and packaging.
- We will review the issue and assist you as best as possible.
Incorrect Address
- Customers are responsible for providing an accurate shipping address.
- Orders returned due to incorrect or incomplete addresses may require additional shipping charges for re-delivery.
Contact Information
If you have any questions about shipping, please contact us:
📧 Email: zorakrockery@gmail.com
📞 Phone/WhatsApp: 661-394-9095
Thank you for choosing Zora Krockery. We appreciate your business and support